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Bank of America
Charlotte, NC, United States
30+ days ago
Philadelphia, PA
30+ days ago
Beaumont, TX, US
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George Mason University
Fairfax, VA, US
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Shreveport, LA, US
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Bank of America
Charlotte, North Carolina, United States
30+ days ago


Job Description:

The Production Governance and Analytics team is charged with leading multiple efforts within Consumer, Small Business & Wealth Management, Enterprise Technology Infrastructure (CSWE TI) that govern and simplify the Information Technology Service Management (ITSM) Process across multiple interconnected CSWE TI Application Production Support (APS) teams.

Primary responsibilities for this role are:
- Translate Incident and Problem Data into Kitchen English
- Provide executive and horizontal support for Incident governance, reporting, ad-hoc analysis and presentations for Incidents impacting and/or being managed by CSWE TI
- Consults with senior management in evaluating Incident data and developing strategies to implement changes and improvements

Secondary responsibilities for this role are:
- Partner with CSW TI Application Production Support Managers and Enterprise ITSM Process Owners to identify and lead ITSM process improvements.

Required Skills
- Knowledge and experience working with information technology service managers and service owners across multiple services.
- Advanced experience communicating complex ideas with stakeholders, senior level management and building collaborative relationships with team members, business partners, and other stakeholders
- The ability to prioritize projects and efforts with minimum guidance
- Experience working with Remedy
- Ability to perform and excel in a matrix driven responsibility environment
- Strong analytical and data driven approach to problem solving
- Ability to think outside the box and provide innovative solutions
- MS Office Proficiency (Excel, Power Point, Word, PowerPoint), including ability to leverage PowerPoint for taking the complex to simplify the message for audiences
- Self-motivated, operates with a sense of urgency and strong attention to detail

Desired Skills
Consumer, Small Business & Wealth Management business acumen Compliance Risk acumen ITIL Foundations v3

1st shift (United States of America)

Hours Per Week:

Job Information

  • Job ID: 60078717
  • Location:
    Charlotte, North Carolina, United States
  • Position Title: ITSM Process Engineer - Core Technology Infrastructure
  • Company Name: Bank of America
  • Job Function: Information Technology
  • Job Type: Full-Time
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